Shipping & Returns

Any purchases made within Australia will be delivered by Australia Post Parcel Post Plus within 1 – 5 working days from the date of purchase. Delivery times vary between different capitals. All customers within Australia are eligible for free shipping using Parcel Post. For urgent deliveries we offer an Express Post service for an additional $10. All orders are carefully packed and you will receive an email upon dispatch with any relevant details.

{em} delivers to New Zealand,  USA, Canada, UK and South Africa and will be dispatched within 2 working days. Overseas purchases will be delivered by Registered Post International and will be charged according to delivery location as shown in chart above. Orders with an equal or greater value of AUD$300 enjoy a complimentary delivery service. All orders are carefully packed and you will receive an email upon dispatch. {em} clothing will not be held responsible for any additional taxes incurred by your country. Please check your local customs procedures regarding taxes.

For any additional queries please contact us at shop@emclothing.com.

** Standard delivery times between metropolitan areas of major cities and excludes time in customs if applicable, and may be subject to delay due to causes outside of Australia Post's control.

ELIGIBILITY TO PURCHASE

The purchase of products from {em} clothing is limited only to parties who can enter into and form contracts in accordance with the Australian law. Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct. {em} clothing is only available to customers who meet our terms of eligibility. Purchases made are for personal use only and must not be resold or used for commercial benefit. {em} clothing reserves the right to decline multiple quantities to one customer or address.

PAYMENT

Payment can be made by Visa, Mastercard and other supported PayPal formats. The credit card you are using must be yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment, {em} clothing will not be held responsible for any non-delivery. {em} clothing takes every precaution to make our site as secure as possible.

{em} boutique  uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by {em} boutique or any outside party.

• All transactions are performed under 128 Bit SSL Certificate.

• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

• eWAY is an authorised third party processor for all the major Australian banks.

• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by {em} boutique.

• After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

EXCHANGES

If you wish to exchange your item, please contact us at shop@emclothing.com within 7 days from the date of purchase. After written authorisation of the exchange is received from {em} clothing, please return the item at your own expense within 7 days. Please include with the item for exchange a Postage-paid, self-addressed parcel bag, large enough to return your exchange to you. We do not entertain exchanges if you change your mind. It is your responsibility to ensure that item to be exchanged is in sellable condition, in order for full entitlement to an exchange. If item is not available, you have the option of a credit note for our online store.

New Zealand, Asia-Pacific, USA, UK & Europe: Items to be returned from outside Australia should be sent no slower than registered air mail and must be endorsed 'return of goods'. You must pay the return carriage charges, and the same applies to exchanges.

{em} clothing is not responsible for any item that is not returned in new, unused and unworn condition. We do not sell pre-worn garments and will not accept the return of any item that is considered used.

All SALE items are final - there is no exchange or return, unless stated otherwise or authorized by our service representatives. There is no exchange on Jewellery due to hygiene reasons.

REFUNDS

There are strictly no refunds in the event that you change your mind.

If you receive a faulty product caused by our negligence, please notify {em} clothing immediately by emailing shop@emclothing.com and the item will be exchanged for you. If an item is not available, you have the option of a full refund or a credit note. We are not responsible for any damages caused after goods have been dispatched.

All SALE items are final, unless stated otherwise or authorized by our service representatives.